5ji Privacy Policy

5ji operates the online gaming platform accessible at https://5ji.app, serving players based in the Philippines. When this Privacy Policy refers to "5ji," "we," "our," or "us," it means the entity that operates the 5ji platform.

We are the data controller for the personal information collected through the 5ji platform. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for keeping it secure.

We collect personal data from you when you register, verify your identity, make transactions, and use the platform. The main categories of data we process are:

We do not collect sensitive personal data such as race, religion, political opinions, or health information unless specifically required by law or with your explicit consent.

We use the data we collect for specific, legitimate purposes. We do not process your data in ways that are incompatible with the reason it was originally collected.

• Account management: Creating, verifying, and maintaining your 5ji account, including OTP authentication and password security.
• Identity verification (KYC): Confirming your identity before processing withdrawals, as required to maintain platform integrity and comply with applicable standards.
• Payment processing: Handling deposits and withdrawals in Philippine Peso through Philippine online banking, bank transfer, and supported local e-wallets.
• Platform operation: Providing access to games including slots, live casino, eBingo, and sports betting; processing bets; and crediting winnings.
• Security and fraud prevention: Detecting unusual account activity, preventing unauthorised access, and protecting players from fraud.
• Responsible gaming: Monitoring gaming patterns to support players who use self-limit or self-exclusion tools, and enforcing the 21+ age requirement.
• Customer support: Responding to queries and resolving account or transaction issues sent to [email protected].
• Communications: Sending account-related notifications such as transaction confirmations, OTPs, and security alerts. We do not send unsolicited marketing messages.

We process your personal data based on the following grounds:

• Contractual necessity: Processing needed to provide the services you signed up for — account creation, gaming, and payments.
• Legitimate interests: Fraud prevention, platform security, and responsible gaming monitoring, where those interests do not override your privacy rights.
• Legal obligation: Identity verification and record-keeping where required to meet applicable standards for online gaming platforms.
• Consent: For any processing activities beyond the above, such as optional platform communications, where we will seek and record your explicit consent.

5ji does not sell your personal information to third parties for their own marketing purposes. We share data only where necessary and with appropriate safeguards in place:

• Payment providers: Philippine banking partners and e-wallet processing services receive the minimum data needed to process your deposit or withdrawal in PHP.
• Identity verification services: KYC data such as your ID scan is processed by our verification partner to confirm your identity before withdrawal.
• Technology and infrastructure providers: Cloud hosting, security, and platform technology partners who process data strictly under our instruction and are bound by data processing agreements.
• Legal authorities: We will disclose data to law enforcement or regulatory authorities when legally compelled to do so.

All third parties who handle your data on our behalf are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

Protecting your personal data is a core part of how 5ji operates, not an afterthought. The security measures we maintain include:

• SSL (TLS) encryption for all data transmitted between your device and 5ji servers.
• Encrypted storage of account credentials — passwords are never stored in plain text.
• OTP two-factor authentication for login and sensitive account actions.
• Access controls that limit which internal systems and personnel can access personal data.
• Regular security reviews and monitoring for unusual activity.

No online platform can guarantee absolute security, but we take reasonable and appropriate technical and organisational measures to protect the data we hold. If you suspect your account has been accessed without your authorisation, contact us immediately at [email protected].

We retain your personal data for as long as your account is active and for a reasonable period after account closure to meet any applicable record-keeping requirements.

• Account and identity data is retained for the duration of your active account relationship with 5ji, and for a period thereafter as required to comply with applicable standards.
• Transaction records are retained for the period required by applicable financial record-keeping practices.
• Technical and log data is retained for a shorter period, typically sufficient for security monitoring and dispute resolution purposes.
• Data held for responsible gaming purposes, such as self-exclusion records, is retained for the period of any applicable restriction.

When data is no longer needed, we delete or anonymise it in a secure manner.

As a data subject, you have the following rights with respect to the personal data 5ji holds about you:

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable period and will not charge a fee for routine requests.

5ji uses cookies and similar technologies to keep your session active, remember your preferences, and maintain platform security. We do not use tracking technologies to build advertising profiles or share your browsing activity with advertising networks.

• Session cookies: Essential for keeping you logged in during a session. These are deleted when you close your browser.
• Preference cookies: Remember settings such as language and display options between sessions.
• Security cookies: Support OTP authentication and help detect suspicious login attempts.

You can adjust cookie settings in your browser, but disabling essential cookies may prevent certain platform features from working correctly.

We may update this Privacy Policy from time to time. When we do, the "Last updated" date at the top of the page is revised. Material changes will be communicated to registered players via their account dashboard or registered contact details.

Continuing to use 5ji after a policy update means you accept the revised terms. We recommend reviewing this page periodically to stay informed about how your data is handled.